1. Overview

At GLOWSMS, we strive to provide reliable SMS verification services. This Refund Policy outlines the conditions under which refunds are available and how to request them.

2. SMS Number Purchase Refunds

2.1 Automatic Refund Eligibility

You are eligible for a full refund to your account balance if:

You do not receive an SMS verification code before the order expires. The expiry time is shown on the order and varies by number

2.2 How to Request a Refund

To cancel an order and receive a refund:

Go to your "Active Orders" section
Find the order you want to cancel
Click the "Cancel" button
Funds will be immediately returned to your account balance

2.3 Refund Timeframe

Refunds for SMS number purchases are processed instantly and credited to your GLOWSMS account balance. You can use this balance for future purchases immediately.

3. Account Top-Up Refunds

3.1 General Policy

Account balance top-ups are generally non-refundable once processed, as funds are made available for use immediately upon deposit. This applies to all payment methods including credit card and cryptocurrency payments.

By adding funds to your account, you acknowledge that:

Deposits are intended for use within GLOWSMS services
Funds cannot be withdrawn or transferred to another account
Refunds to your original payment method are not available as a standard option

3.2 Duplicate Charges and System Errors

A top-up is reviewed only if the same top-up was charged more than once, or a system error prevented the funds from being added to your balance. Contact our support team with the transaction details. Other concerns, including dissatisfaction or a change of mind, are not covered. If a correction is made, it is credited to your GLOWSMS account balance and is not returned to the original payment method.

4. Refund Methods

4.1 SMS Purchase Refunds Only

Refunds for SMS number purchases are available only when they meet Section 2, and are credited to your GLOWSMS account balance. A top-up is corrected only in the cases in Section 3.2. Any correction is credited to your GLOWSMS account balance and is not returned to the original payment method.

4.2 Refund to Original Payment Method

We are unable to process refunds to your original payment method (credit card, cryptocurrency, etc.). Any eligible refunds are credited to your GLOWSMS account balance for immediate reuse.

5. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

You successfully received the SMS verification code
You clicked "Finish" to complete the order
You violated our Terms of Service
You used the number for prohibited purposes
A third party rejects the number or the account after a verification code was received

6. Dispute Resolution

If you believe you're entitled to a refund that was denied, please contact our support team with:

Your order ID or transaction ID
Detailed description of the issue
Screenshots or evidence (if applicable)
Date and time of the transaction

We will review your case within 48 hours and respond with a resolution.

7. Chargebacks

If you initiate a chargeback with your payment provider without first contacting us, your account may be suspended pending investigation. We encourage you to contact our support team first to resolve any payment disputes.

8. Changes to Refund Policy

We may update this Refund Policy from time to time. Material changes will be notified by email to the address associated with your account. Non-material changes will be posted on this page with an updated Last updated date. Continued use of the Service after changes take effect constitutes acceptance of the revised policy. Transactions already completed are handled under the version in effect at the time of the transaction.

9. Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@glowsms.com

We aim to respond to all refund requests within 24 hours.