Refund Policy

1. Overview

At GLOWSMS, we strive to provide reliable SMS verification services. This Refund Policy outlines the conditions under which refunds are available and how to request them.

2. SMS Number Purchase Refunds

2.1 Automatic Refund Eligibility

You are eligible for a full refund to your account balance if:

• You do not receive an SMS verification code within 20 minutes of purchase

2.2 How to Request a Refund

To cancel an order and receive a refund:

1. Go to your "Active Orders" section
2. Find the order you want to cancel
3. Click the "Cancel" button
4. Funds will be immediately returned to your account balance

2.3 Refund Timeframe

Refunds for SMS number purchases are processed instantly and credited to your GLOWSMS account balance. You can use this balance for future purchases immediately.

3. Account Top-Up Refunds

3.1 General Policy

Account balance top-ups are generally non-refundable once processed, as funds are made available for use immediately upon deposit. This applies to all payment methods including credit card and cryptocurrency payments.

By adding funds to your account, you acknowledge that:

• Deposits are intended for use within GLOWSMS services
• Funds cannot be withdrawn or transferred to another account
• Refunds to your original payment method are not available as a standard option

3.2 Exceptional Circumstances

We understand that situations can arise. If you have a concern about a top-up — such as a duplicate charge or a technical error — please reach out to our support team. We review each case individually and will do our best to find a fair resolution.

4. Refund Methods

4.1 SMS Purchase Refunds Only

Refunds are ONLY available for SMS number purchases that meet the eligibility criteria in Section 2. All refunds are credited to your GLOWSMS account balance for immediate reuse.

4.2 Refund to Original Payment Method

We are unable to process refunds to your original payment method (credit card, cryptocurrency, etc.). Any eligible refunds are credited to your GLOWSMS account balance for immediate reuse.

5. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• You successfully received the SMS verification code
• You clicked "Finish" to complete the order
• You violated our Terms of Service
• You used the number for prohibited purposes
• Third-party service issues beyond our control

6. Dispute Resolution

If you believe you're entitled to a refund that was denied, please contact our support team with:

• Your order ID or transaction ID
• Detailed description of the issue
• Screenshots or evidence (if applicable)
• Date and time of the transaction

We will review your case within 48 hours and respond with a resolution.

7. Chargebacks

If you initiate a chargeback with your payment provider without first contacting us, your account may be suspended pending investigation. We encourage you to contact our support team first to resolve any payment disputes.

8. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our service after changes constitutes acceptance of the updated policy.

9. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: support@glowsms.com

We aim to respond to all refund requests within 24 hours.