GLOWSMS Help Center

Getting started is simple. Choose the service you need to verify (for example WhatsApp, Telegram, or Google), select a country, and confirm your purchase. A dedicated virtual number is assigned to you instantly and appears in your Active Orders, ready to receive the verification SMS.

Yes. A free account lets you securely manage your balance, track active and past orders, and keep your full verification history in one place. Registration takes less than a minute and only requires an email address.

All of your activity lives on the service page. Scroll down to find 'Active Orders' for numbers currently in use, and 'Order History' for a complete record of every number you've purchased, including received codes and their status.

We accept cards, Alipay, Apple Pay, Google Pay and more through Stripe, plus cryptocurrencies through Plisio — including Bitcoin, Ethereum, and USDT. All payments are handled securely by trusted, industry-leading payment providers.

The minimum top-up is $5. You can add any amount above that to your balance, and those funds can be used across as many numbers and services as you like, with no expiry.

Each number stays active for up to 20 minutes from the moment of purchase. During that window you can receive one or more verification codes, and if no code arrives you can cancel for a full refund.

Start by refreshing the page (F5) and clearing your browser cache, which resolves most display issues. If the problem continues, try a different browser or device, and contact support if it still persists.

Stock changes in real time. The count on the page is only for that moment, and the number may already be gone when you order. Popular services are used up faster at busy times and can be temporarily unavailable. If the purchase fails and no number is issued, the charge returns to your balance. Try another operator or country, or refresh and try again later. If tapping a service does nothing, refresh the page and make sure you are signed in.

Double-check your payment details and try again. For cards, make sure the card is valid with sufficient funds; for crypto, send the exact amount on the correct network. If the payment still fails, contact support and we'll help investigate.

Make sure you're signed in to the same account you used to purchase — your numbers are tied to your account. Check 'Order History' via the profile icon, where your orders and any received codes will be listed.

Allow at least 2 minutes, since some services delay sending their code. Codes appear automatically once received, so there's no need to refresh. If nothing arrives within the 20-minute window, simply cancel the order for a full refund.

No problem — your orders are saved to your account, not the browser tab. Just log back in and your active numbers, along with any codes already received, will still be there.

Make sure you're using the same email you registered with, and check your spam folder for the confirmation message. If you still can't access your account, try resetting your password, clearing cookies, switching browser, or using a VPN if your network is being blocked.

Click the wallet icon and select 'Top Up', choose your preferred payment method (card or cryptocurrency), and enter the amount you'd like to add. The minimum is $5, and your balance updates automatically as soon as the payment is confirmed.

Yes. If a number doesn't receive a code within its 20-minute active window, you can cancel the order and the full amount is returned to your platform balance immediately — not to your card, and no manual request is required.

No. A top-up stays on your account for buying numbers. It cannot be withdrawn or returned to a card or cryptocurrency. If an order never receives a code, cancel it and the charge returns to your balance for a later purchase.

If no verification code arrived, cancelling the order or letting it expire returns the charge to your balance. Refresh the page and check Order History. If the status is already cancelled or expired and the balance still has not changed, email support@glowsms.com from your registered address and include the order ID. An order that already received a code cannot be refunded for this reason.

Your current balance is always shown in the top-right corner of the page, next to the wallet icon, and updates in real time as you purchase numbers or top up.

No. Your account balance never expires. Funds remain available indefinitely, so you can top up once and draw on the balance whenever you need a number.

Open your profile menu, where two records are available. 'Top-Up History' lists every top-up and payment with its status, amount, and Transaction ID for your records, while 'Order History' shows all the numbers you've purchased along with their status and any codes received. Both can be opened at any time.

Card payments credit instantly — try refreshing the page. Crypto payments require blockchain confirmations and usually take 5–60 minutes (longer during network congestion). Check 'Top-Up History' for the current status. If it still hasn't arrived, contact support with your Transaction ID and we'll trace it for you.

Most confirm within 5–60 minutes, but heavy network load can extend this to a few hours. Always send the exact amount on the correct network — underpayments or sending on the wrong network can delay or fail a payment.

Please contact support and include the payment method, amount, currency, network, transaction hash, and the blockchain explorer link. If you have a screenshot of the payment page or blockchain record, attach it as well so we can check and resolve the payment as quickly as possible.

Pay the exact amount on the invoice. Network fees are extra. If the amount that arrives on-chain is less than the invoice, the top-up is not credited and cannot be returned. Check the amount, network, and fees. If you are sure you paid the invoice amount, contact support and attach a screenshot, the transaction hash, and the blockchain explorer link.

Yes. Data is encrypted in transit. Verification codes are saved in your order history so you can view them again later.

No. The codes received on a number are visible only to you, within your own account session. No other user can access the numbers or messages tied to your account.

Never. We do not sell, share, or distribute your personal information to third parties. Full details are set out in our Privacy Policy.

Virtual numbers let you verify without exposing your personal phone number, which protects your privacy. Keep in mind that the platform you're registering with may still apply its own terms and verification policies.

If you suspect unauthorized access, change your password immediately from your Account settings and sign out of all active sessions. Use a strong, unique password that you don't reuse on other websites, scan your device for malware, and make sure the email address linked to your account is also secured. If you continue to experience issues or need further assistance, please contact us

Email support@glowsms.com from the address registered on the account and say you want the account deleted. A reason is optional. We confirm it is you with that email and reply within 30 days. Deleting the account does not return any remaining balance to a card or cryptocurrency.

Your number appears immediately in 'Active Orders'. Enter it on the service you're verifying, and any incoming SMS codes are detected and displayed automatically

No. For security and reliability, each number is single-use. Once a verification is complete and confirmed, the number is released back to the pool, so you'll receive a fresh number for each new verification.

No. This service only receives SMS for the current order. It does not offer daily or monthly rentals, or long-term use of a number.

First, wait at least 2 minutes, as some services take a little time to send their code. If nothing arrives within the 20-minute window, you can cancel for a full refund. Using a VPN located in the same country as your number can also improve delivery success.

There's no need to refresh the page. Incoming codes are captured automatically and shown in your Active Orders the moment they arrive, accompanied by an on-screen notification.

Yes. As long as your number is still active (within the 20-minute window), you can ask the service to resend the verification code as many times as you need. Every new SMS arrives automatically in your Active Orders until the number expires.

Some services verify with an automated call or by reading the last digits of an incoming number. Where available, look for call-based or 'Dropped-Call' options when selecting a service — please note that voice verification isn't supported for every service or country.

This can occasionally happen on very high-demand services. The simplest fix is to cancel and try a different operator or country. If the number was clearly unusable, you can request a refund — please include the required details so our team can verify the issue.

We cannot guarantee that another service will accept a virtual number. If your order has not received a code yet, cancel it while it is still active and the charge returns to your balance. If a code was already received and the service then rejects the number, that order is not refunded. You can try another operator or country.

No. Whether a number works is decided by that website, and it cannot be guaranteed before you buy. Follow the verification method on the current screen. A text order cannot receive a phone call, an email, or another method.

We support over 500 services, including major platforms such as WhatsApp, Telegram, Google, Facebook, Instagram, TikTok, and Twitter, alongside many regional and niche services. The complete, searchable list is always available on the service page.

We offer numbers from more than 180 countries worldwide. Inventory is refreshed continuously, and the number of available numbers currently in stock is shown for each option so you can see real-time availability.

Use a VPN or proxy located in the same country as your number, choose an operator or country that currently has more numbers in stock, and try a different operator if your first choice doesn't deliver. These simple steps noticeably improve delivery.

Prices vary by country and service, typically ranging from $0.10 to $3.00 per number. The exact price is always displayed before purchase, with no hidden fees or additional charges.

Pricing is based on factors such as country availability, service demand, and operator costs. Numbers for high-demand services or limited-availability regions may be priced higher.

Availability is updated in real time and can change frequently. If your preferred country, operator, or service is currently unavailable, it may become available again shortly as new numbers are added to our inventory. You can try a different operator, select an alternative country, or check back later. The number of available numbers is displayed next to each option for reference. If a service is not listed, select the 'Other' option or contact our support team for assistance.

GLOWSMS offers a REST API for integration, sharing the same account balance as the web dashboard. For high-volume requirements, please contact support.